Frequently Asked Questions
Q1. Are you a manufacturing facility or a trading company?
A. We take pride in our identity as a distinguished manufacturer, boasting over a decade of profound expertise, further enhanced by a highly skilled international trade team. Situated in the vibrant city of Chaozhou, China, we are steadfast in our commitment to utilizing only premium raw materials, ensuring rigorous quality control throughout every phase of production. Our extensive selection encompasses toilets, wash basins, bathroom cabinets, smart mirrors, water taps, and other refined bathroom essentials. Driven by a spirit of innovation, we continually introduce fresh and captivating product designs tailored to diverse decorative themes, offering a seamless one-stop shopping experience. We warmly invite you to explore our state-of-the-art factory and expansive supply network, consistently ready to meet your needs with unparalleled quality and service.
Q2. Can you produce according to the samples provided?
A.Absolutely! We are delighted to offer OEM & ODM services, providing bespoke customization meticulously tailored to your unique requirements. Whether it involves distinct shapes, custom logo printing, exclusive color palettes, or personalized packaging, we are fully equipped to transform your vision into reality, ensuring that each creation is a perfect reflection of your brand.
Q3. What are your terms of delivery?
A.Our delivery terms include EXW and FOB, offering flexible solutions to accommodate your logistical needs and preferences with ease, ensuring a seamless experience from our facilities to your destination.
Q4. What is your delivery timeframe?
A.Our steadfast commitment to prompt delivery is evidenced by our precise timelines: for in-stock items, anticipate a swift delivery within 10-15 days. For items requiring restocking, delivery extends to 15-25 days, contingent upon your order volume, ensuring your requirements are met without delay.
Q5. Do you conduct thorough testing of all products before delivery?
A.Indeed, our comprehensive 100% testing protocol before dispatch stands as a testament to our commitment to unparalleled quality. From the meticulous crafting of a precise pre-production sample to a thorough final inspection, we ensure impeccable quality for each item before it embarks on its journey to you.
Q6. What are your payment terms?
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