Frequently Asked Questions
Q1. Are you a manufacturing facility or a trading company?
A. We proudly stand as a distinguished manufacturer, boasting over a decade of profound expertise in the industry, complemented by a highly skilled international trade team. Based in the vibrant city of Chaozhou, China, we are unwaveringly committed to using only premium raw materials, adhering to the most rigorous quality control at every production phase. Our extensive range includes exquisite toilets, elegant wash basins, stylish bathroom cabinets, intelligent smart mirrors, high-quality water taps, and other refined bathroom essentials. Driven by endless innovation, we consistently introduce captivating new product designs to suit diverse decorative themes, all while offering a seamless one-stop shopping experience. We warmly invite you to explore our state-of-the-art factory and expansive supply network, always ready to meet your needs with unparalleled quality and outstanding service.
Q2. Can you produce according to the samples provided?
A.Absolutely! We are thrilled to offer exceptional OEM & ODM services, providing bespoke customization expertly tailored to your distinctive requirements. Whether it involves unique shapes, custom logo printing, exclusive color palettes, or personalized packaging, we are fully equipped to transform your vision into an extraordinary reality.
Q3. What are your terms of delivery?
A.Our delivery terms include EXW and FOB, offering flexible, customer-centric solutions to accommodate your logistical needs and preferences.
Q4. What is your delivery timeframe?
A.Our steadfast commitment to prompt delivery is demonstrated by our efficient timelines: for items already in stock, expect swift delivery within an impressive 10-15 days. For items requiring restocking, delivery extends to a precise 15-25 days, contingent upon order volume, ensuring timely fulfillment for all orders.
Q5. Do you conduct thorough testing of all products before delivery?
A.Indeed, we enforce a stringent 100% testing protocol prior to dispatch. From crafting a precise pre-production sample to performing a comprehensive and meticulous final inspection, we ensure impeccable quality for each item before its journey to you, guaranteeing utmost satisfaction.
Q6. What are your payment terms?
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